Professional shop Clean; good communications from Nick the service writer. I’m very happy with the job that River performed. He took his time and was careful. Only negative is that when I called I was 100 miles away, Nick didn’t mention that there was a two (2) hour service charge to diagnose the problem and advise repairs; neither was that amount mentioned to me when I was at the counter, he just flipped the paper work around and said,”sign here.” In my opinion the inspection fee ($340) should be credited to the job if the work is agreed upon. At the end of the day I’m satisfied with the work, my 2003 7.3 diesel is humming down the road and I would go back to this shop simply because they seem like professionals. There’s better prices out there so theres some room to negotiate.
Hi William, thank you very much for the 5 star review. We are very pleased we were able to get your vehicle diagnosed and repaired as fast as possible. As for the diagnostic fee, it is to allow the technician to run enough testing to determine the cause of failure. We pride ourselves in detailed and accurate diagnosis the first time which in turn can save money over a cheaper shop "firing a parts cannon" at the vehicle and hoping it fixes it. Thank you for choosing us to take care of your diesel and we hope to see you again if you ever need anything else!
- Paul and Sons Automotive and Towing