After taking a wrong turn February 18th, my Subaru engine overheated in Pearsonville, CA and it was towed to Paul & Son’s as they were referred by Toyota as very knowledgeable about foreign autos. I had an extended warranty and after talking with them and meeting all three of the generations, coupled with their experience with warranty companies, I left the car for repair. The shop’s condition was impressive as well. Brian (3rd generation) is very knowledgeable regarding warranty companies and if you have a warranty you want this shop dealing with them. We had bit of give and take with the company, and most warranty companies will try to reduce their exposure while Paul & Son’s philosophy is, “they will fix it right, or they won’t do it”, and they live by that rule. After repairs, Paul & Son’s documented that a small amount of hydrocarbons remained in the cooling system but the warranty company felt it was sufficient. This documention proved prophetic, because 77 miles later the head gaskets blew out necessitating an engine rebuild. I had it towed back to Paul & Son’s; as to start over again with another mechanic is very problematic as they will question the first shop’s work, and beginning all over with the warranty company could be very risky. They were so capable my warranty company paid more than the policy’s limits for the repair. I then drove it over 2,200 miles to East TN and it is like a new engine. Do not be penny wise and pound-foolish when it comes to auto repairs. Have it fixed right or not at all. My hat is off to these folks and their expertise.
We greatly appreciate your feedback and are glad to know you made it to your destination safely! While driving 2,200 miles back here for us to service your vehicle does not seem very realistic, we do hope you give us a visit the next time you happen to be nearby!
- Paul and Sons Automotive and Towing